How to Get a Substack Refund

Substack refund policy explained: eligibility, how to request one, and what to do if you were charged after cancelling.

iEligibility depends on the plan, billing channel, purchase date, and reason for the request. Review the policy below.

Official refund policy

No automatic refunds. Contact the newsletter author directly to request a refund. Annual subscriptions may be prorated at the author's discretion.

1.Cancel your subscription first to stop future charges. See cancellation steps →
2.Contact Substack support directly — via live chat, email, or phone. Reference the exact charge date and amount.
3.If the charge was unauthorized or continued after a confirmed cancellation, contact your card issuer and follow its billing-dispute process.

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