How to Get a Microsoft 365 Refund

Microsoft 365 refund policy explained: eligibility, how to request one, and what to do if you were charged after cancelling.

iEligibility depends on the plan, billing channel, purchase date, and reason for the request. Review the policy below.

Official refund policy

Prorated refund available within 30 days for annual subscriptions.

1.Cancel your subscription first to stop future charges. See cancellation steps →
2.Contact Microsoft 365 support directly — via live chat, email, or phone. Reference the exact charge date and amount.
3.If the charge was unauthorized or continued after a confirmed cancellation, contact your card issuer and follow its billing-dispute process.

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