How to Get a Substack Refund

Substack refund policy explained: eligibility, how to request one, and what to do if you were charged after cancelling.

✓Substack may issue refunds in some cases.

Official refund policy

No automatic refunds. Contact the newsletter author directly to request a refund. Annual subscriptions may be prorated at the author's discretion.

1.Cancel your subscription first to stop future charges. See cancellation steps →
2.Contact Substack support directly — via live chat, email, or phone. Reference the exact charge date and amount.
3.If denied, dispute the charge with your bank or card issuer as a last resort. Most banks side with the customer for subscription billing disputes.

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