How to Get a Xfinity Refund

Xfinity refund policy explained: eligibility, how to request one, and what to do if you were charged after cancelling.

iEligibility depends on the plan, billing channel, purchase date, and reason for the request. Review the policy below.

Official refund policy

Prorated refund for unused days after cancellation. Early termination fee applies if under contract.

1.Cancel your subscription first to stop future charges. See cancellation steps →
2.Contact Xfinity support directly — via live chat, email, or phone. Reference the exact charge date and amount.
3.If the charge was unauthorized or continued after a confirmed cancellation, contact your card issuer and follow its billing-dispute process.

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