AD
How to Cancel ADT
Cancel ADT — requires calling 1-800-238-2727. Long-term contracts may include early termination fees up to 75% of remaining balance.
How hard
Hard
Typical time
~30 min
Best on
Website
1
Best time to cancel
Refund policy
No refunds. Early termination fee applies if cancelled before contract end (typically 75% of remaining balance).
2
Step-by-step instructions
Pick your platform — the steps are slightly different on web vs mobile.
Go to cancellation page →
- Call ADT at 1-800-238-2727. There is no online cancellation option.
- Say "Cancel" or navigate to account changes when prompted.
- Ask the agent about your contract end date and any early termination fees before agreeing to cancel.
- Get a cancellation confirmation number and ask for written confirmation by email.ADT contracts are typically 36 months. Cancelling early triggers an ETF of up to 75% of your remaining monthly payments.
3
After you cancel
- ✓Save the confirmation email
- ✓Check your bank or card statement in 30 days
- ✓Disable auto-pay on the merchant's side if available
Dark Pattern Score
8/10Aggressive retention
Cancel button hiddenYes
Requires phone callYes
Requires live chatNo
Retention tactics / guilt offersYes
Confirmation shamingNo
Refund clarityMurky
Typical cancellation time~30 min
Score reflects intentional friction: hidden flows, required phone calls, guilt-trip dialogs, and refund opacity. Difficulty to find the service is not included.
4
Common issues
How much will my ADT early termination fee be?
Typically 75% of your remaining contract balance. For example, if you have 12 months left at $40/mo, that's $360 × 75% = $270. Ask for the exact amount before cancelling.
I'm moving — can I transfer my ADT service?
ADT allows service transfers to a new address. Call 1-800-238-2727 and ask about relocation options — this may avoid the ETF and is often cheaper than cancelling.
Verified May 2026
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