Cancellation friction index
Our team tests each public cancellation flow on a fresh browser session and scores it from 0–10 based on the criteria below. Scores reflect what we measured on the date shown next to each entry. This is our opinion based on the documented methodology — companies that believe a score is outdated can request re-verification at hello@cancelhub.app and we re-test within 7 business days.
✓Tested by real humans✓Re-verified regularly✓Open methodology
◐ What we measure
Each public cancellation flow is timed by a real person on a fresh browser session. The 0–10 score is a weighted average of these observable signals.
Steps below the foldRetention promptsClick countConfirmation-shaming languagePhone-only pathFees disclosed at cancel
Read the full methodology →0–3 · low friction4–6 · moderate friction7–10 · high friction
Highest friction
01
Adobe Creative Cloud
Adobe charges up to 50% of your remaining contract as an early termination fee and uses multiple retention screens.
Retention loopsGuilt screensVerified Apr 5, 2026
9/ 10
02
X
Xfinity
Xfinity is notorious for long hold times, aggressive retention tactics, and complex billing. Early termination fees can reach $110+.
Phone-onlyRetention loopsGuilt screensVerified Apr 10, 2026
9/ 10
03
N
Noom
Noom is one of the hardest subscriptions to cancel — they require calling or chatting with support, use long commitment plans, and have a notoriously aggressive retention process.
Phone-onlyHidden linkRetention loopsVerified May 1, 2026
9/ 10
04
F
Fabletics
Fabletics requires cancellation via phone or live chat (no online self-service), uses aggressive retention tactics, and auto-charges $59.95 if you forget to skip by the 5th of the month.
Chat-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
05
CF
Crunch Fitness
Crunch requires in-person or certified mail cancellation for most members. Annual contracts carry early termination fees up to $175.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
06
BF
Blink Fitness
Blink Fitness requires cancelling in person or by certified mail. Online cancellation is not available. An annual fee may apply.
Hidden linkVerified May 1, 2026
8/ 10
07
SX
SiriusXM
SiriusXM is notorious for difficult cancellation — long hold times, aggressive retention, and no easy online cancel option.
Phone-onlyRetention loopsVerified May 1, 2026
8/ 10
08
AD
ADT
ADT requires calling customer service to cancel, involves a long-term contract (typically 36 months), and charges an early termination fee of up to 75% of remaining contract value.
Phone-onlyHidden linkRetention loopsVerified May 1, 2026
8/ 10
09
Amazon Prime
Amazon hides the cancel option and shows multiple retention screens, but a refund is available if you act fast.
Retention loopsGuilt screensVerified Apr 7, 2026
7/ 10
10
Norton 360
Norton uses aggressive retention tactics including multiple confirmation screens, discounts, and auto-renewal that is hard to spot.
Retention loopsVerified May 1, 2026
7/ 10
11
OS
OnStar
OnStar requires calling customer service to cancel — there is no online cancellation option. Hold times can be long.
Phone-onlyRetention loopsVerified May 1, 2026
7/ 10
12
Microsoft 365
Cancellation is hidden under multiple menus, and you risk losing OneDrive storage immediately.
Retention loopsVerified Apr 5, 2026
6/ 10
13
Audible
Audible uses multiple retention screens, offers pauses and discounts, but cancellation is ultimately available.
Verified Apr 10, 2026
6/ 10
14
E
Experian
Experian does not offer online self-service cancellation. You must call or chat, and agents use retention tactics.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
6/ 10
15
WHOOP
WHOOP membership requires contacting support to cancel and may involve a device commitment period.
Verified May 1, 2026
6/ 10
See a score that's off?
Send us a screenshot or describe what changed. We re-test within 7 business days and update the date stamp.
Lowest friction
These services make leaving about as easy as joining — same number of clicks, no retention prompts.
01
Netflix
Netflix allows cancellation in 2 clicks from account settings with no retention tactics.
Verified Apr 10, 2026
1/ 10
02
ChatGPT Plus
OpenAI provides a simple cancellation flow with no retention friction.
Verified Apr 9, 2026
1/ 10
03
Apple Music
Apple Music cancellation is built into iOS settings and takes about 30 seconds.
Verified Apr 8, 2026
1/ 10
04
Claude Pro
Anthropic provides a simple cancellation flow with no retention friction.
Verified Apr 9, 2026
1/ 10
05
Apple TV+
Apple TV+ is one of the easiest subscriptions to cancel — Apple provides a clean, friction-free flow.
Verified May 1, 2026
1/ 10
06
iCloud+
Apple makes iCloud+ cancellation (downgrade to free) very straightforward on all devices.
Verified May 1, 2026
1/ 10
07
Spotify
Cancellation on the web is straightforward, though the app does not support cancellation directly.
Verified Apr 8, 2026
2/ 10
08
YouTube Premium
YouTube Premium cancellation is quick on the web, though the mobile app requires a few extra taps.
Verified Apr 7, 2026
2/ 10
09
NordVPN
NordVPN offers a 30-day money-back guarantee and a simple cancellation flow.
Verified Apr 8, 2026
2/ 10
10
DoorDash
DoorDash allows easy cancellation through the app or website with no retention screens.
Verified Apr 10, 2026
2/ 10
About these scores
Scores reflect our team's hands-on testing of public cancellation flows. They are our opinion based on documented methodology, not a legal assessment. Service flows change without notice — every entry shows the date it was last verified. We re-test on request from anyone (including the companies covered) within 7 business days.