Cancellation friction index
We publish a 0–10 score only after completing the evidence breakdown for that service. Scores reflect the observable factors recorded on the date shown next to each entry. Services without a completed breakdown remain available as cancellation guides but are excluded from this index.
✓Tested by real humans✓Re-verified regularly✓Open methodology
◐ What we measure
Each public cancellation flow is timed by a real person on a fresh browser session. The 0–10 score is a weighted average of these observable signals.
Steps below the foldRetention promptsClick countConfirmation-shaming languagePhone-only pathFees disclosed at cancel
Read the full methodology →0–3 · low friction4–6 · moderate friction7–10 · high friction
Highest friction
01
Adobe Creative Cloud
Adobe charges up to 50% of your remaining contract as an early termination fee and uses multiple retention screens.
Retention loopsGuilt screensVerified Apr 5, 2026
9/ 10
02
X
Xfinity
Xfinity is notorious for long hold times, aggressive retention tactics, and complex billing. Early termination fees can reach $110+.
Phone-onlyRetention loopsGuilt screensVerified Apr 10, 2026
9/ 10
03
N
Noom
Noom is one of the hardest subscriptions to cancel — they require calling or chatting with support, use long commitment plans, and have a notoriously aggressive retention process.
Phone-onlyHidden linkRetention loopsVerified May 1, 2026
9/ 10
04
F
Fabletics
Fabletics requires cancellation via phone or live chat (no online self-service), uses aggressive retention tactics, and auto-charges $59.95 if you forget to skip by the 5th of the month.
Chat-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
05
CF
Crunch Fitness
Crunch requires in-person or certified mail cancellation for most members. Annual contracts carry early termination fees up to $175.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
06
BF
Blink Fitness
Blink Fitness requires cancelling in person or by certified mail. Online cancellation is not available. An annual fee may apply.
Hidden linkVerified May 1, 2026
8/ 10
07
SX
SiriusXM
SiriusXM is notorious for difficult cancellation — long hold times, aggressive retention, and no easy online cancel option.
Phone-onlyRetention loopsVerified May 1, 2026
8/ 10
08
AD
ADT
ADT requires calling customer service to cancel, involves a long-term contract (typically 36 months), and charges an early termination fee of up to 75% of remaining contract value.
Phone-onlyHidden linkRetention loopsVerified May 1, 2026
8/ 10
09
Amazon Prime
Amazon hides the cancel option and shows multiple retention screens, but a refund is available if you act fast.
Retention loopsGuilt screensVerified Apr 7, 2026
7/ 10
10
Norton 360
Norton uses aggressive retention tactics including multiple confirmation screens, discounts, and auto-renewal that is hard to spot.
Retention loopsVerified May 1, 2026
7/ 10
11
OS
OnStar
OnStar requires calling customer service to cancel — there is no online cancellation option. Hold times can be long.
Phone-onlyRetention loopsVerified May 1, 2026
7/ 10
12
Microsoft 365
Cancellation is hidden under multiple menus, and you risk losing OneDrive storage immediately.
Retention loopsVerified Apr 5, 2026
6/ 10
13
E
Experian
Experian does not offer online self-service cancellation. You must call or chat, and agents use retention tactics.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
6/ 10
14
WW
WeightWatchers
WeightWatchers cancellation requires contacting support or navigating account settings, and may involve a commitment period.
Chat-onlyRetention loopsGuilt screensVerified May 1, 2026
6/ 10
15
LinkedIn Premium
LinkedIn Premium cancellation is buried in account settings and uses multiple confirmation screens with retention offers.
Retention loopsGuilt screensVerified May 1, 2026
6/ 10
See a score that's off?
Send us a screenshot or describe what changed. We re-test within 7 business days and update the date stamp.
Lowest friction
These services make leaving about as easy as joining — same number of clicks, no retention prompts.
01
Microsoft 365
Cancellation is hidden under multiple menus, and you risk losing OneDrive storage immediately.
Retention loopsVerified Apr 5, 2026
6/ 10
02
E
Experian
Experian does not offer online self-service cancellation. You must call or chat, and agents use retention tactics.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
6/ 10
03
WW
WeightWatchers
WeightWatchers cancellation requires contacting support or navigating account settings, and may involve a commitment period.
Chat-onlyRetention loopsGuilt screensVerified May 1, 2026
6/ 10
04
LinkedIn Premium
LinkedIn Premium cancellation is buried in account settings and uses multiple confirmation screens with retention offers.
Retention loopsGuilt screensVerified May 1, 2026
6/ 10
05
Amazon Prime
Amazon hides the cancel option and shows multiple retention screens, but a refund is available if you act fast.
Retention loopsGuilt screensVerified Apr 7, 2026
7/ 10
06
Norton 360
Norton uses aggressive retention tactics including multiple confirmation screens, discounts, and auto-renewal that is hard to spot.
Retention loopsVerified May 1, 2026
7/ 10
07
OS
OnStar
OnStar requires calling customer service to cancel — there is no online cancellation option. Hold times can be long.
Phone-onlyRetention loopsVerified May 1, 2026
7/ 10
08
F
Fabletics
Fabletics requires cancellation via phone or live chat (no online self-service), uses aggressive retention tactics, and auto-charges $59.95 if you forget to skip by the 5th of the month.
Chat-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
09
CF
Crunch Fitness
Crunch requires in-person or certified mail cancellation for most members. Annual contracts carry early termination fees up to $175.
Phone-onlyHidden linkRetention loopsVerified Apr 10, 2026
8/ 10
10
BF
Blink Fitness
Blink Fitness requires cancelling in person or by certified mail. Online cancellation is not available. An annual fee may apply.
Hidden linkVerified May 1, 2026
8/ 10
About these scores
Scores reflect our team's hands-on testing of public cancellation flows. They are our opinion based on documented methodology, not a legal assessment. Service flows change without notice — every entry shows the date it was last verified. We re-test on request from anyone (including the companies covered) within 7 business days.