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How to Cancel Amazon Prime
Cancel Amazon Prime and potentially get a refund. Amazon makes this tricky — follow the exact steps below.
Cancellation friction
Amazon hides the cancel option and shows multiple retention screens, but a refund is available if you act fast.
Refund policy
Prorated refund available if you haven't used Prime benefits during the current billing period.
Step-by-step instructions
- Step 1
Go to amazon.com → hover over "Account & Lists" → click "Account".
- Step 2
Click "Prime" or search for "Manage Prime Membership" in account settings.
- Step 3
Click "Update, cancel, and more" → "End membership".
- Step 4
Choose "End Membership" (not "Remind me later" or other options Amazon shows).
💡 Amazon will show a refund amount if you qualify.
- Step 5
Click "Cancel membership" to confirm.
- Step 6
Check your email for confirmation.
Common issues
“Do I qualify for a refund?”
Yes, if you haven't used any Prime benefits (free shipping, Prime Video, etc.) since your last charge. The refund is prorated. Amazon shows the exact amount before you confirm cancellation.
“What happens to my Prime Video watchlist?”
You lose access to Prime Video content immediately upon cancellation. Your watchlist is saved if you resubscribe.
“I cancelled but I'm still being charged.”
Check if you have a separate household Prime membership or if a family member started a new membership. Log in and check account settings.
Steps changed? Let us know