How to Cancel Noom
Cancel Noom — requires live chat or phone support. No direct cancel button. Must act within 14-day trial to avoid being charged.
Step-by-step instructions
- 01
Go to web.noom.com → sign in → Settings → Account.
- 02
Look for "Cancel subscription" — if not visible, go to noom.com/contact or open the in-app chat.
- 03
Request cancellation from the support agent. Expect retention offers — decline firmly.
- 04
Get a cancellation confirmation in writing (email or chat transcript).
Noom requires you to initiate contact to cancel. There is no self-serve cancel button for most accounts. This is intentional.
Dark Pattern Score
Score reflects intentional friction: hidden flows, required phone calls, guilt-trip dialogs, and refund opacity. Difficulty to find the service is not included.
Common issues
I can't find the cancel button in Noom.
Most Noom accounts don't have a self-serve cancel button. You must contact support via in-app chat or at noom.com/contact. The FTC has received numerous complaints about this practice.
My Noom trial ended and I was charged — can I get a refund?
Noom's refund policy is strict. Contact their support immediately and request a refund. Some users have success citing the difficulty of cancellation. File a dispute with your credit card as a last resort.