Pets
How to Cancel Chewy Autoship
Cancel Chewy Autoship orders in under 2 minutes via chewy.com or the Chewy app. Each Autoship order cancels separately.
Cancellation friction
Chewy Autoship is easy to cancel or modify — Chewy provides a clear cancellation flow in your account.
Refund policy
Full refunds on unwanted orders if reported within a reasonable time. Chewy is known for exceptional customer service.
Step-by-step instructions
- Step 1
Go to chewy.com → sign in → Account → Autoship & Save.
- Step 2
Find the Autoship order you want to cancel → click "Manage Autoship".
- Step 3
Click "Cancel Autoship" → confirm.
💡 Each product with Autoship must be cancelled separately. Cancelling one product's Autoship does not affect others.
Common issues
“I was charged for an Autoship I forgot about — can I get a refund?”
Yes. Chewy is known for exceptional customer service. Contact them at chewy.com/app/contact or call 1-800-672-4399 — they frequently offer refunds or replacements even for opened items.
“Can I pause an Autoship instead of cancelling?”
Yes — Chewy allows you to skip a delivery or change the frequency instead of cancelling. Go to Autoship & Save → Manage Autoship → Skip delivery or change next order date.
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