How to Get a Chewy Autoship Refund

Chewy Autoship refund policy explained: eligibility, how to request one, and what to do if you were charged after cancelling.

iEligibility depends on the plan, billing channel, purchase date, and reason for the request. Review the policy below.

Official refund policy

Full refunds on unwanted orders if reported within a reasonable time. Chewy is known for exceptional customer service.

1.Cancel your subscription first to stop future charges. See cancellation steps →
2.Contact Chewy Autoship support directly — via live chat, email, or phone. Reference the exact charge date and amount.
3.If the charge was unauthorized or continued after a confirmed cancellation, contact your card issuer and follow its billing-dispute process.

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