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How to Cancel Noom
Cancel Noom — requires live chat or phone support. No direct cancel button. Must act within 14-day trial to avoid being charged.
How hard
Hard
Typical time
~20 min
Best on
Website
1
Best time to cancel
Refund policy
No refunds after the trial period. Noom offers a 14-day trial for $0.50–$1. Cancel within the trial to avoid charges.
2
Step-by-step instructions
Pick your platform — the steps are slightly different on web vs mobile.
Go to cancellation page →
- Go to web.noom.com → sign in → Settings → Account.
- Look for "Cancel subscription" — if not visible, go to noom.com/contact or open the in-app chat.
- Request cancellation from the support agent. Expect retention offers — decline firmly.
- Get a cancellation confirmation in writing (email or chat transcript).Noom requires you to initiate contact to cancel. There is no self-serve cancel button for most accounts. This is intentional.
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After you cancel
- ✓Save the confirmation email
- ✓Check your bank or card statement in 30 days
- ✓Disable auto-pay on the merchant's side if available
Dark Pattern Score
9/10Dark patterns
Cancel button hiddenYes
Requires phone callYes
Requires live chatYes
Retention tactics / guilt offersYes
Confirmation shamingYes
Refund clarityNone
Typical cancellation time~20 min
Score reflects intentional friction: hidden flows, required phone calls, guilt-trip dialogs, and refund opacity. Difficulty to find the service is not included.
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Common issues
I can't find the cancel button in Noom.
Most Noom accounts don't have a self-serve cancel button. You must contact support via in-app chat or at noom.com/contact. The FTC has received numerous complaints about this practice.
My Noom trial ended and I was charged — can I get a refund?
Noom's refund policy is strict. Contact their support immediately and request a refund. Some users have success citing the difficulty of cancellation. File a dispute with your credit card as a last resort.
Verified May 2026
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