How to Cancel Norton 360
Cancel Norton 360 and stop auto-renewal in under 5 minutes. Includes steps to get your 60-day refund.
How hard
Medium
Typical time
~5 min
Best on
Website
1
Best time to cancel
Refund policy
60-day money-back guarantee on annual plans. Contact support within 60 days of purchase.
2
Step-by-step instructions
Pick your platform — the steps are slightly different on web vs mobile.
Go to cancellation page →
- Go to my.norton.com and sign in.
- Click "My Subscriptions".
- Find Norton 360 and click "Cancel auto-renewal".
- Follow the prompts and confirm cancellation.For a refund within 60 days, contact Norton support via chat at norton.com/support after cancelling.
3
After you cancel
- ✓Save the confirmation email
- ✓Check your bank or card statement in 30 days
- ✓Disable auto-pay on the merchant's side if available
Dark Pattern Score
7/10Aggressive retention
Cancel button hiddenNo
Requires phone callNo
Requires live chatNo
Retention tactics / guilt offersYes
Confirmation shamingNo
Refund clarityMurky
Typical cancellation time~5 min
Score reflects intentional friction: hidden flows, required phone calls, guilt-trip dialogs, and refund opacity. Difficulty to find the service is not included.
4
Common issues
Norton keeps charging me even after I cancelled.
Check that you cancelled auto-renewal at my.norton.com, not just uninstalled the app. Uninstalling does NOT cancel your subscription. Contact support at norton.com/support if charges continue.
How do I get my 60-day refund?
Contact Norton support via live chat at norton.com/support within 60 days of your purchase date. Have your order number ready. Refunds are processed in 5–7 business days.
Looking for alternatives to Norton 360?
Verified May 2026
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