How to Cancel Dropbox
Cancel Dropbox paid plan (downgrade to free 2GB) in under 3 minutes via web.
Step-by-step instructions
- 01
Go to dropbox.com → sign in → click your profile → Settings → Plan.
- 02
Click "Change plan" or "Cancel plan".
- 03
Select the free plan (2GB) → confirm downgrade.
Files exceeding 2GB will not sync after downgrading. Download or delete files to stay within the free limit. Files are not immediately deleted.
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Common issues
What happens to my files when I downgrade to free?
Your files stay in Dropbox but syncing stops once you exceed 2GB. Files over the limit aren't deleted but become read-only on Dropbox's servers. You have 1 year to sort them out.
I have a Dropbox Business team account — can I cancel it the same way?
Business accounts require the team admin to cancel. Go to the Admin Console → Billing → Cancel plan. Individual members cannot cancel a team account.