Internet & Cable
How to Cancel Xfinity
Cancel Xfinity internet, cable, or streaming without paying early termination fees. Requires a call or store visit.
Cancellation friction
Xfinity is notorious for long hold times, aggressive retention tactics, and complex billing. Early termination fees can reach $110+.
Refund policy
Prorated refund for unused days after cancellation. Early termination fee applies if under contract.
Step-by-step instructions
- Step 1
Go to xfinity.com/support and sign in.
💡 Check your contract end date first — go to My Account → Service Agreement to see if you owe an ETF.
- Step 2
Use the Xfinity Assistant chat (xfinity.com/xfinityassistant) and type "Cancel service" — this sometimes works without a hold.
- Step 3
Alternatively, call 1-800-934-6489. Expect 15–45 minute wait times.
- Step 4
Tell the rep you want to cancel, not downgrade. Decline all retention offers.
- Step 5
Ask for a cancellation confirmation number and email.
- Step 6
Return any rented equipment (modem, router, cable box) to an Xfinity store or via prepaid return kit within 10 days to avoid equipment charges.
Common issues
“What is the early termination fee?”
If you're under a 1 or 2-year contract, Xfinity charges up to $110 in ETFs. The fee decreases monthly as you approach contract end. Month-to-month customers have no ETF.
“Do I have to return equipment?”
Yes — unreturned equipment results in charges of $110–$350 per device. Return within 10 days of cancellation to avoid fees.
“Can I cancel online without calling?”
Some accounts can use Xfinity Assistant chat to cancel. Others require a phone call or in-store visit. The chat route is faster if it works for your account type.
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