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Cancellation friction index

Cancellation flows vary wildly. Here's what our team measured across the services people ask us about most.

#1 highest friction

Adobe Creative Cloud

Adobe charges up to 50% of your remaining contract as an early termination fee and uses multiple retention screens.

#2 highest friction

Xfinity

Xfinity is notorious for long hold times, aggressive retention tactics, and complex billing. Early termination fees can reach $110+.

#3 highest friction

Noom

Noom is one of the hardest subscriptions to cancel — they require calling or chatting with support, use long commitment plans, and have a notoriously aggressive retention process.

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